Remote Support

Remote support allows a Computer Guy technician to connect to your computer remotely to assist with troubleshooting. You remain in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

To get started, follow these three simple steps:

 

  1. Download then open the Remote Support file.
  2. Call (775) 829-2341 and ask for Remote Support.
  3. The Computer Guy will provide instructions on what to do next.

 

Remote support starts at $20.00 and is billed at a rate of $20.00 per 15 minute increment. This service is only available to customers using a desktop or laptop computer with internet access. Remote support is not available for mobile devices or for website support.